Shipping & Returns
Unless otherwise specified, orders ship via Ground Service.
For in-stock items, orders confirmed before 12pm PST typically ship out the same day. Casa Branca seeks to ship all items within 24 hours of order confirmation, but lead times can vary based on product availability and shipping destination.
Unless otherwise agreed in writing, the Goods shall be shipped and delivered FOB destination, freight prepaid and added. Title and risk of loss passes upon delivery of the Goods at the Delivery Point.
Returns will only be accepted within one week of being delivered. If Casa Branca is at fault there is no service charge for returns, and the account will be credited with all shipping or postage charges. If Casa Branca is not at fault (including refused shipments, customer duplication of orders, or cancellations after shipment), the following charges will be applied:
- 25% restocking charge on all fabric 5 yards or longer
- 25% restocking charge on all wallcoverings (only full, uncut rolls accepted)
- Shipping and/or postage charges
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate and remedy the issue as necessary.
Exceptions / non-returnable items
Certain types of items cannot be returned:
- Fabric lengths less than 5 yards
- Custom Orders
- Merchandise that has been cut, processed, marked, or damaged in any way
- Fabrics or wallcoverings that have any special process applied (backing, coating, etc.)
- Jean Roger Ceramics
- Samuel Mazy Porcelains
- Shell Masks
- Artwork (Paintings, Photographs, Sculpture, etc.)
Any requests to change or cancel orders may be accommodated at Casa Branca’s sole discretion, and only if the order has not already been processed for shipment.
Merchandise returns must meet our return policy and are subject to additional return charges
We will notify you once we’ve received and inspected your return. If approved, you will be refunded to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.